Privacy Policy
This Privacy Policy describes how Meroka Inc and its affiliates, including Meroka Canada Inc and Meroka UK Limited ("Meroka", "we", "us", or "our"), collect, use, and disclose your personal information when you visit https://www.meroka.com (the "Site"), submit information through it, or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a business owner, website visitor, prospective partner, prospective employee, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Who is responsible for your personal information
This Privacy Policy applies to Meroka Inc, Meroka Canada Inc and Meroka UK Limited, each of which is responsible for the personal information it collects and handles under this Privacy Policy. Meroka Inc acts as the primary point of contact for the group. The person in charge of the protection of personal information at Meroka is:
Privacy Officer
Meroka
Email: privacy@meroka.com
Mail: Meroka Inc, 251 Little Falls Dr, Wilmington, Delaware 19808, United States
You can contact the Privacy Officer with any question, request or complaint about how we handle your personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
What personal information we collect and why
We collect only the personal information we need for the purposes described below, and we identify those purposes at or before the time of collection.
Information you provide to us directly
When you contact us, including through the contact form on our Site, we collect the information you choose to provide, which may include:
- Basic contact details, including your name, email address and phone number.
- Information about your business, including its name, website, and anything you tell us about it and what you are considering.
- How you heard about Meroka.
- The contents of any other communications you send us, including by email.
Purposes: We use this information to respond to your enquiry, to assess whether a conversation or partnership makes sense, to communicate with you about Meroka, and to maintain our business relationship with you. If you apply to work with us, we use the information you provide to assess your application.
You may choose not to provide certain information, but doing so may prevent us from responding to your enquiry.
Information we collect automatically
When you visit the Site, we and our service providers automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Purposes: We use this information to operate, secure, and improve the Site, and to understand how visitors use it.
Information we obtain from other sources
We may obtain information about you from third parties, including service providers who support our Site and Services, and publicly available sources such as your business's website or professional profiles, where relevant to a conversation you have started with us or that we would like to start with you. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
Consent
By providing personal information through the Site, you consent to its collection, use and disclosure for the purposes identified in this Privacy Policy. Where required by law, we will seek your express consent, for example before sending you marketing communications. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer.
Cookies
Like many websites, we use Cookies on our Site to power and improve it (including to remember your actions and preferences) and to run analytics that help us understand how visitors use the Services.
Most browsers allow you to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some features of the Site to work incorrectly or no longer be available.
How we disclose personal information
We do not sell your personal information, and we do not use or disclose it for purposes other than those described in this Privacy Policy without your consent, unless permitted or required by law. We may disclose your personal information in the following circumstances:
- Service providers: with vendors and third parties who perform services on our behalf, such as website hosting, form processing, IT management, email, data analytics, and cloud storage. These providers are only permitted to use personal information to provide services to us.
- Within our corporate group: with our affiliates, including Meroka Inc, Meroka Canada Inc and Meroka UK Limited, for the purposes described in this Privacy Policy.
- With your direction or consent: when you direct or request us to disclose certain information to third parties, or otherwise consent to a disclosure.
- Business transactions: in connection with a business transaction such as a financing, merger, acquisition or reorganization, subject to appropriate confidentiality protections.
- Legal requirements: to comply with applicable legal obligations (including to respond to subpoenas, warrants, court orders and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Transfer of personal information outside your province or country
Meroka operates in Canada, the United States and the United Kingdom, and our service providers (including our website and form hosting providers) may store and process information in the United States or other countries.
If you are in Quebec: your personal information may be communicated outside Quebec, including to the United States and the United Kingdom, for the purposes described in this Privacy Policy. Before communicating personal information outside Quebec, we assess the privacy protections that will apply, and we use contractual and other safeguards designed to ensure your information receives adequate protection. Information stored or processed outside Quebec may be subject to the laws of those jurisdictions, and may be accessible to their courts and authorities in accordance with those laws.
If you are in the United Kingdom or Europe: if we transfer your personal information out of the UK or Europe, we rely on recognized transfer mechanisms such as the applicable Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Security and retention of your information
We use administrative, technical and physical safeguards appropriate to the sensitivity of the personal information we hold to protect it against loss, theft, and unauthorized access, use, disclosure, copying or modification. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we destroy it or anonymize it in accordance with applicable law.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Access: you may request access to the personal information we hold about you, including details about how we use and share it.
- Correction / rectification: you may request that we correct inaccurate, incomplete or ambiguous personal information we hold about you.
- Deletion: you may request that we delete personal information we hold about you.
- Withdrawal of consent: where we rely on consent to process your personal information, you may withdraw that consent at any time.
- Portability: you may request a copy of the personal information you provided to us in a structured, commonly used technological format, and ask that it be transferred to a third party, where required by applicable law.
- De-indexing: where provided by applicable law, you may request that we cease disseminating your personal information or de-index any hyperlink attached to your name that provides access to it, where the dissemination contravenes the law or a court order.
- Restriction of processing: you may ask us to stop or restrict our processing of your personal information.
- Marketing preferences: you may opt out of promotional emails at any time by using the unsubscribe option in those emails. If you opt out, we may still send you non-promotional messages, such as replies to your enquiries.
You may exercise any of these rights by contacting our Privacy Officer at privacy@meroka.com. We will respond within the time required by applicable law. We may need to verify your identity before responding to a request. We will not discriminate against you for exercising any of these rights.
Complaints
If you have a complaint about how we process your personal information, please contact our Privacy Officer first, and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the privacy regulator in your jurisdiction, including:
- Quebec: Commission d'accès à l'information du Québec (CAI)
- Canada: Office of the Privacy Commissioner of Canada (OPC)
- United Kingdom: Information Commissioner's Office (ICO)
Children's information
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Third-party websites and links
Our Site may provide links to websites or platforms operated by third parties, including social media platforms. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact:
Privacy Officer
Email: privacy@meroka.com
Meroka Inc
251 Little Falls Dr
Wilmington, Delaware 19808
United States